Payment & Insurance

Seleni is an out-of-network provider for all insurance plans. This means we are not in-network or credentialed with any insurance companies.

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The cost of therapy at Seleni varies based on clinician experience, availability, and the specific needs of each client.

Based on clinical availability and client need, we offer a limited number of sliding scale appointments. If cost is a barrier, we invite you to reach out. We’ll work together to find a sustainable solution that supports your care.

To inquire about financial assistance or our sliding scale options, please contact us at rece[email protected].

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Insurance & Reimbursement

Investing in your mental health is one of the most important decisions you can make. Healing should never be out of reach.

Submitting for Reimbursement

If your insurance plan includes Out-of-Network mental health benefits, you may be eligible for partial reimbursement. We collect the session fee at the time of your appointment and provide a superbill (an itemized receipt) for submission to your insurer.

If you are insured by any of the following providers, we can submit Out-of-Network claims on your behalf: Aetna, Blue Cross Blue Shield, Cigna, EmblemHealth, Oxford, UnitedHealthcare. Your insurance company will review the claim and, if eligible, send reimbursement directly to you.

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Note: Please note that some online directories may list Seleni as in-network. We have transitioned to a fully out-of-network model and are no longer be affiliated with any insurance providers.

  • We’re unable to check your reimbursement rates or benefits directly, as every plan is different.

    We strongly encourage you to call the Member Services number on the back of your insurance card.

  • Start by asking to speak with someone who handles Out-of-Network mental health benefits. Then, ask them about your reimbursement rate for therapy services.

    You can provide them with the following:

    • CPT Codes:

      • 90791 (initial intake session)

      • 90834 (ongoing individual therapy)

      • 90847 (couples therapy)

    • Facility Tax ID: 46-2331896

  • This is the amount you must pay before your insurance will begin reimbursing you.

    For example: If your deductible is $1,000 and your insurer applies $200 of each session toward that deductible, you will not receive reimbursement until after five sessions.

  • Yes—we make it easy!

    Here’s how it works:

    1. You pay Seleni at the time of your session.

    2. We submit the Out-of-Network claim for you (for select insurers).

    3. Your insurance company reviews your eligibility and allowable amount.

    4. If approved, they send reimbursement directly to you.

    If your insurance is not on our direct claim list, we’ll provide you with a superbill you can submit on your own.

  • The allowable amount is what your insurance plan considers a fair cost for a session (not necessarily what you paid).

    Example:

    • Your clinician’s fee: $300

    • Insurance’s allowable amount: $200

    • If your plan reimburses at 70%, you would receive 70% of $200 (not 70% of $300), or $140 back.

  • Coinsurance is the percentage you are responsible for.

    If your coinsurance is 30%, your insurance will reimburse you 70% of the allowable amount.

    So:

    • 30% coinsurance = 70% reimbursed

    • 40% coinsurance = 60% reimbursed

    • 50% coinsurance = 50% reimbursed
      (and so on)

  • We get it—this can be confusing.

    That’s why we created an insurance worksheet that you can download and fill out when calling your insurance company.

    Still have questions? Email us at [email protected]. We’re happy to walk you through it.

Frequently Asked Questions (FAQ)

Cancelation & No-Show Policy

  • If you are unable to attend a scheduled appointment, we ask that you provide at least 24 hours’ notice.

    Please call our office at (212) 939-7200 promptly to cancel or reschedule.

    • Late Cancellations: Any cancellation made less than 24 hours in advance is considered a late cancellation.

    • No-Shows: If you do not attend your appointment and do not cancel in advance, it will be recorded as a no-show.

    In both cases, you may be charged up to the full session fee, depending on your payment plan or insurance reimbursement status.

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Request an appointment and our Care Coordinator will reach out to you to discuss our services, team, and clinical specialties.

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