Seleni Institute • Full-time • New York, New York (Hybrid)

Clinic Care Coordinator - NYC

Key Responsibilities

• Serve as the welcoming voice of Seleni, responding to patient inquiries via phone and email with warmth, professionalism, and empathy

• Conduct structured intake calls with prospective patients to assess needs facilitate thoughtful clinician matches

• Coordinate scheduling and administrative needs between patients and clinicians, ensuring timely communication and follow-up

• Process patient payments and assist with billing questions in collaboration with our external billing partners

• Evaluate out-of-network insurance benefits and help patients navigate and optimize their mental health coverage

• Act as a consistent point of contact for patient follow-up questions, concerns, and administrative support

• Build and sustain relationships with referring providers to support clinic marketing efforts and ensure continuity of care for patients

• Partner with leadership to identify and implement process improvements that enhance clinical operations and patient experience

• Oversee CE/CME certificate issuance for participants in Seleni’s professional training programs and manage student communications

• Maintain a clean, organized, and inviting clinic environment, overseeing the appearance of shared spaces

• Restock and organize clinic supplies as needed, including occasional light lifting (e.g., deliveries, paper products, office materials)

Requirements

Minimum Qualifications

• Bachelor's degree

• Experience in Health Information Management/EMR (Electronic Medical Records) processes

• Strong interest in health care, mental health, and patient-centered service delivery

• Excellent organizational and interpersonal communication skills

• Ability to handle sensitive information with discretion and professionalism

Preferred Qualifications

• At least two (2) years of experience in a medical or mental health office in a patient-facing role

• Demonstrated experience in insurance verification, patient intake coordination, and customer service

• Background in psychology or behavioral health strongly preferred

• Experience in Google Suite, Microsoft Office, and/or Slack

• Knowledge of HIPAA Privacy & Security

Benefits

Seleni offers a comprehensive benefits package designed to support the well-being of our employees and their families.

• Health, dental, and vision insurance

• 401(k) plan with employer matching

• Life and disability insurance

• Flexible spending account (FSA)

• Paid time off (PTO)

• Parental leave